Customer Services

How do I get customer support?


Before you send us an email, please check our FAQs (Frequently Asked Questions) to see answers to most common questions.

Still haven't found what you're looking for? Please don't hesitate to send us an online form or email us at with any questions or concerns. We will get back to you within 24hrs, business days.

Why I do not receive your reply within 24 hours?

Our customer service are glad to solve your problem. If you do not receive a reply with 24 hours, please check your spam box. Or you can log in your account on Airydress, click "My Inquiries" to check the response.

Why I did not receive any Order Confirmation or get a reply for my email from you?

After you complete the payment,an automatic order confirmation email will be sent to the email address you used to place the order. As for contacting us, once you send us email or contact us via our online form, our service team will send you the reply as soon as they get your inquiry.

If you did not receive the order confirmation email or our reply, please kindly check the spam folder of the email you used to place order or contact us. If you do find them in your spam folder, please add our email address to your white list.

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