FREE SHIPPING on orders over US$ 50

FAQS

Company FAQs
Where are you based and products sent from?

We are an international e-commerce company originally based in Hong Kong where our offices are located.

 

For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more – so watch out for that!

Do you have real stores?

For the moment we operate solely as a eCommerce fashion company online.

 

Simply place an order and we will deliver your orders directly to your home.

What's your guarantee? I never shop on line before.

1. Airydress is guaranteed safe and secured. We even have been verified by Norton security deal, so we are 100% safe. As for the record, we have served millions of customers worldwide.

 

2. After placing your order, you can always check the order status in our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around all the world such as DHL, UPS etc.

 

3. With the tracking number, you can check where your order/s are. We will deliver your orders directly to your home.

 

4. If you have any other concerns, you can reach us easily thorugh contact us. Nothing to lose, we will even refund you if you are not stafied!

Size and place order
How to choose size?

We have more than 10000 styles so the Size Chat varies per dress.

 

For best fit, please note that you can find the "size chart" on each product page near the size choice. Make sure to take note of your exact measurements and compare to size details of each product.

 

Note: Our dresses are only available in standard size. If you are in between sizes, we suggest to choose the bigger one.

 

You may also refer to our Size Guide to get your own measurement.

How to measure?

Same as Airydress's MEASURING GUIDE

Is there a limit or a minimum to how much I can buy?

Absolutely, no limit. You can order as much as you like - any number of items at any price at any time.

How to place an order?

Placing order online is so easy! Click here This will show you the step-by-step process how to order.

Payment  Guide
Which payment methods do you accept?

We offer Credit Card & Debit Card, PayPal and many local payment per different countries. For detailed information on payment method, please check Payment Method. We are into adding more payment options later on for your convenience.

Can I pay with other currency then US$?

Absolutely! With 31 currencies to choose from, we are certain that you´ll be able to find your CURRENCY located on top of our webpage. These currencies are up-to-date based on the International Currency Market.

My payment won't go through!

If you're having some trouble with payment, we do have some tips that usually will work:

 

 

I failed to pay with my Credit or debit card?

 

1. Make sure all information is correct including credit card number, expiration date, CVV code and billing address

2. Make sure you have enough credit or account balance

3. Check whether your card Authorized or default online transaction limit is too low

4. Try refreshing the page, or logging completely out and then logging back in.

5. Start over with a new order instead of trying to pay for the same order over again.

6. If your payment is still declined, you may need to contact your bank.

As default in all Credit Card banks, part of their security, they block international transactions/payment. Unless the card holder will request to unblock their secured method.

7. You can also pay through PayPal with your Credit or debit card as "a guest" it is very safe and easy

8. Try using a different card.

9. Try using PayPal if you have a PayPal account

 

I failed to pay with paypal?

 

1. According to our experience, PayPal may have the transaction limit. Please check that with PayPal?

2. According to PayPal rules, the shipping address and the billing address need to be in the same country, otherwise the payment will not be allowed."

If so, please fill in the shipping address the same as the billing address when you place the order and send an email to service@airydress.com to tell us the correct shipping address. We will change this for you.

3. If above is not working, we highly suggest you try with Credit Card (Visa, MasterCard, Discover, and American Express), and Debit Card.

Shipping Questions
What countries or regions do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to. This is a rare case but if this wil happen, we will get in touch with you ASAP.

What shipping methods do you offer?

Airydress partners with major international shipping companies like DHL, UPS, and EMS. We offer two shipping methods which differ in shipping time. You can choose Expedited Shipping or Standard Shipping on the Order Information page during the checkout process.

How can I know the estimate delivery date?

Currently the total delivery time includes processing time and shipping time.

 

Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days.

Shipping time: The time for your item(s) to travel from our warehouse to your destination.

 

You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. Thanks for your understanding.

 

For detailed information on standard and expedite delivery, please refer to our Shipping Info.

How to calculate shipping costs?

For detailed information on standard and expedite delivery, Please refer to our Shipping Info.

Account FAQs
What's good to register an Account?

By registering an account at Airydress, you will get an easier shopping experience and more convenient. You can:

1. Add an item to "My Favorites" so that you can come back later to compare and make decision.

2. View order details and progress in the Order page

3. Items willl be saved in your cart till you will purchase or remove

4. Save as many addresses as you need

What should I do if I forget my password?

For security purposes, we do not save our customers' password. If you forgot your password, click here to set a new one.

Can I change my email address?

Yes, we can change the email address for you. Please just login your account, go to "My Orders" and click Need Help to send us a message. Please also let us know whether you would like to change the account, or you just want to use the new email address XXX to receive our emails. Once we receive your request we will change the email address and make it active within 24 hours.

My orders FAQs
How can I check my order status?

You can check your order information in My Account. Sign into My Account and click ORDERS. The order status would be displayed here.

Can I change size/color/shipping address once I paid?

Unsure of the size and/or color you just ordered?

 

Yes, you can always contact us to change your order information before it will be shipped. Please email us your order number at service@airydress.com. We will get back to you within 24hrs, business days.

Can I add something else to my order?

Definitely! Just go ahead and place a new order then email us the new order number at service@airydress.com. Then we will combine your two orders you have made and refund the shipping difference to you.

Can I cancel my order?

Yes, you can always cancel your order before the order is shipped. Once shipped, please follow the return policy.

How do I know that my order has been shipped?

Once your order is shipped, you will get a confirmation email including the tracking number automatically. That's how convenient it is! So just sit back, relax until you get your orders on hand!

 

You can also check order status information in My Account. Sign into My Account and click on ORDERS, the order status would be displayed here.

How can I track my package?

We have made a special guide how to track your items. Simply Click here and follow the steps

Returns & Refunds 
How do I exchange it for a different size if my item is not fit?

We are sorry your item doesn't fit the way you wanted it to. You can definitely exchange it for a different size within 14 days of your item arriving. Please email us via service@airydress.com within14 days upon receiving it to initiate the process.

How do I return an item?

We strive to offer you the best shopping experience with our fast and worry-free return policy. Please email us the reason(s) and photograph(s) at service@airydress.com within 14 days to accelerate the process. Thank you for your understanding and cooperation.

Have you got my returned item(s) and when will I receive my refund?

Once we have received your returned items, your refund will be processed right away. As a rule, it takes up to 48 hours to appear on your card statement. In extreme rare case, it may take up to 14 days max. If you paid by debit or credit card, the money will be refunded to the bank account linked to the card. If you used PayPal, your refund will appear on your PayPal account.

Contact Us
How do I get customer support?

WANT SOME HELP? WE LOVE HEARING FROM YOU!

 

Before you send us an email, please check our FAQs (Frequently Asked Questions) to see answers to most common questions.

 

Still haven't found what you're looking for? Please don't hesitate to send us an online form or email us at service@airydress.com with any questions or concerns. We will get back to you within 24hrs, business days.

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